Billing and Refund

Billing

Subscriptions charge and renewal

By purchasing a subscription, you authorise Stripe to charge your selected payment method on each renewal date, unless you cancel your subscription before the next billing cycle. Applicable taxes may be added where required by law.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
Renewal charges will be processed using your selected payment method. You are responsible for ensuring your payment information remains current.

Pay-As-You-Go Charges

Certain services may be billed separately under a pay-as-you-go pricing model.

Additional charges may apply when:

• your included receipt processing allowance has been exceeded;
• optional premium processing features are used;
• additional processing credits are purchased.

Current pricing is displayed before charges are incurred.

Cancellation

Subscribers may cancel their subscription at any time through their Aidely account settings.
Cancellation prevents future automatic renewals.

After cancellation:

• your subscription remains active until the end of the current paid billing period;
• no additional subscription fees will be charged unless you subscribe again.

Deleting your Aidely account does not automatically cancel your subscription. You should cancel your subscription before deleting your account to avoid future renewals.

Refund

Refund eligibility

Generally, subscription fees and pay-as-you-go processing charges are non-refundable. This includes any remaining subscription periods or unused processing credits. Refunds will not be provided for changes of mind, accidental purchases, lack of usage, or cancellations made mid-billing cycle.

However, Pixels Magic Limited may consider granting exceptional refunds at its sole discretion under the following circumstances:

• Duplicate payments
• Billing errors
• Technical issues that prevent the service from functioning as purchased

How to request a refund

If you experience any issues that fall under the exceptional circumstances mentioned above, you can submit a request directly by contacting support via email at: support@aidely.app

Processing time

Approval of such refunds is entirely at our discretion unless otherwise required by applicable law.
Once approved, refunds are processed within 5–10 business days and credited back to your original payment method.

If you have any questions regarding payments and billing, you can submit a request directly by contacting support via email at: support@aidely.app or see our full Subscription & Refund Policy.